Handing Credit Reporting Disputes
Under the Fair Credit Reporting Act

A NorthLegal Webinar presented April 7, 2022
Duration: 2:50 hours:minutes (including Q&A)

Cost | How to Attend | How to Obtain Handouts

Do you know what steps to take when a consumer disagrees with a report you filed with Experian, Equifax, or another consumer reporting agency? Does it matter if the report was made orally or if it was made in writing?

Do you know disputes require your investigation and response, which require a response but no investigation, and which require no action at all?

Credit reporting problems — including compliance with the Fair Credit Reporting Act's rules regarding resolution of disputes — continue to be "hot" issues for the Consumer Financial Protection Bureau and for plaintiffs' lawyers, and you can expect to see continuing scrutiny of your procedures through examinations, enforcement actions and litigation in the coming months.

During this webinar, attorney Eric North will talk with participants about—

• The basic rules you must follow when reporting information to a consumer reporting agency
• How your duties are different when a dispute has been made through a consumer reporting agency as compared to when the dispute has been made directly with the creditor
• The things a consumer's "notice of dispute" must include in order to trigger a creditor's duty to investigate
• How you should you handle a dispute that comes directly from a consumer who has previously told you to communicate only with his or her attorney
• Options for dealing with repeated disputes from the same consumer
• How to deal with "agents" who submit disputes on behalf of the consumer

Learn what you must do and what you should not be doing before you get into trouble!

NOTE: This program is intended only for employees of consumer lending institutions. Please contact NorthLegal Training and Publications to obtain approval before registering if you are not an employee of a consumer lending institution.

Cost/Registration
The fee to attend this archived program is $190.00 if paid by credit card or $200.00 if paid by check. For that fee, you or someone from your financial institution may view this program as often as you like for a period of 180 days. (NOTE: If your financial institution registered for the live program, you already have free access to the archvied version for six months! Contact NorthLegal for information.)

How to Attend an On Demand Webinar | How to Obtain Handouts
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