On Demand Webinar

Denial of Credit Union Services

A NorthLegal Webinar presented April 21, 2022
Duration: 2:00 hours:minutes (including Q&A)

Cost | How to Attend | How to Obtain Handouts Register

Must a credit union make all of its services available to all of its members? May it offer certain services to some members but not to others? Does the decision have to turn on whether or not the member "caused a loss?"  Does it matter which services are being denied?

Several years ago, a large credit union agreed to pay tens of millions of dollars as part of a consent order with the CFPB based in part on the credit union's denial of services policy. Why? What did they do wrong? Is your credit union making the same mistakes? Was it the CFPB's position that services may not be denied?

There are lessons to be learned from the CFPB consent order—important lessons—and it should not be disregarded. But there are also misunderstandings. In order to learn the right lessons your credit union must know what the consent order said, what it didn't say, and how it applies to you.

During this webinar, attorney Eric North talks with participants about "denial of services" laws, court decisions and policies. Topics will include:


NOTE: This program is intended only for employees of consumer lending institutions. Please contact NorthLegal Training and Publications to obtain approval before registering if you are not an employee of a consumer lending institution.

The fee to attend this archived program is $190.00 if paid by credit card or $200.00 if paid by check. For that fee, you or someone from your financial institution may view this program as often as you like for a period of 180 days. (NOTE: If your financial institution registered for the live program, you already have free access to the archvied version for six months! Contact NorthLegal for information.)

How to Attend an On Demand Webinar | How to Obtain Handouts
To attend this NorthLegal Webinar, please do the following:

Register.  To register online using a credit card, visit the "Register" link, above. To register by mail, call NorthLegal at 623.537.7150.
Check your email. Within moments after you complete the registration process you should receive two emails.  One will be a receipt for the transaction and the other will contain a link and instructions explaining how to use that link to attend the program. 
Download the handout materials using the link appearing in the confirmation email. The confirmation email also includes the password needed to open the materials.
» NorthLegal Webinars
Speaker: Eric North

Eric North, the primary speaker at the programs listed on this site, has represented the interests of credit unions and other financial institutions as an attorney with respect to litigation, compliance, governance, bankruptcy and collections matters since 1984. Eric has appeared in state and federal courts throughout the State of California, and has argued before the Ninth Circuit Court of Appeal.

Eric is also a nationally recognized speaker on legal issues relating to consumer lending institutions, and has presented hundreds of programs on behalf of national, state and local leagues and associations from around the country.

Live program scheduling conflict?

No problem! Registration for a NorthLegal webinar automatically entitles you to watch it live AND to watch the archived version as many times as you like for 180 days! 

If you or your staff can't make the live program, you still have plenty of time to watch when it is more convenient for you!